ORS Partners

  • Field Service Technician - Hybrid Vehicles (Chicago)

    Job Locations US-MA-Boston
    # of Openings
    Customer Service / Call Center
  • Overview

    XL seeks an experienced Field Service Hybrid Vehicle Technician to support our growing deployment of hybrid electric commercial vehicles operating with commercial fleets across the United States and Canada.


    • Full-time position split between a regional home office near a major MidWest metro area (e.g. Chicago), XL’s Boston office, and outside partners and locations
    • Average 75% travel (varies from 25% to 100% travel per month)
    • Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work
    • Support quality assurance activities and tracking
    • Document repair work using XL cloud-based data system, issue Repair Orders, and issue RMA requests
    • Track metrics on service activities
    • Conduct quality control on assembly, service and product fitment during field visits – communicate potential issues back to Engineering
    • Assist in building/refining process around technical service documentation
    • Assist with parts RMA process, and designing and implementing technical training methodology
    • Assist in analyzing customer fleet data to understand vehicle usage and potential service concerns
    • Assist with vehicle prototype installs/service, and serial production installs/service
    • Train future vehicle service technicians at both XLH and outside providers
    • Support Ford Qualified Vehicle Modifier (QVM) program development and related OEM vehicle quality management programs
    • Contribute content to configuration controlled documentation: - Service manuals - Technical service bulletins - Service quality sign-off procedure - RMA process - Installation guide
    • Candidate will report to the Manager, Customer Service

      Additional Responsibilities based on experience/interests:
    • XL is a dynamic, growth business, so joining our team means that you will have a wide scope of work and responsibilities that may shift with rapidly growing areas of the business


    • BS degree with additional formal or OEM automotive service training
    • Minimum 5 years, direct or related, automotive technician experience
    • Minimum 5 years of customer relations in the automotive or heavy vehicle industry
    • Experience providing formal and informal technical training
    • Ability to independently carry out job assignments
    • Electric vehicle high voltage experience or training (XLH can provide training)
    • Experience creating and refining technical documents: service manuals, technical service bulletins, field reporting
    • Excellent teamwork skills while working under pressure
    • Motivated, eager to face new challenges provided by an emerging technology product company
    • Ability to manage multiple tasks
    • Proficient computer skills (general PC, internet, and network use; MS Office use)
    • Must be able to work full time split between a regional home office and partner locations throughout the U.S. and Canada

    Preferred Qualifications

    • ASE Certifications desirable
    • Experience performing electrical repair and assembly work
    • Experience building and repairing wire harnesses and cables
    • Experience constructing and debugging test fixtures
    • Experience supporting engineering development work
    • Mechanical and electronics fabrication skills (machinery fabrication tool use, soldering, heat treatment, circuit board build and debug)
    • Experience using electronic test equipment
    • Comfort with integrated circuitry


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