XL is hiring a Customer Success Manager (CSM), who will report to the Chief Operating Officer. This CSM position is a new and important role at XL Hybrids and will help manage customer relationship retention and optimization. The CSM will leverage a portfolio of technical, marketing and interpersonal skills to help manage XL’s “post-deployment” customer interaction process, while working alongside and directly supporting the activities of XL’s Sales and Business Development teams with both new and existing fleet customers. The CSM will heavily utilize XL’s proprietary XL Link vehicle connectivity platform to provide data-driven reports and actionable intelligence to XL’s fleet customers focused on fleet electrification.
Additional Responsibilities based on experience/interests